Shipping and Delivery
SHIPPING IN SOUTH AFRICA
- We offer free shipping on all online purchases over R500 delivered within South Africa. A flat rate of R75 is charged on orders under R500 in value.
SHIPPING TO UK & EU COUNTRIES
- Orders delivered to non-SA addresses incur a charge of 45 GBP or Euro (linked to the exchange rate on the day) irrespective of order size.
- All orders: Orders received before 11am will be despatched on the same day. Orders received after 11am will be despatched on the following day. Orders received after 11am on a Friday will be despatched on the following Monday.
- South African orders: we aim for delivery within 3-5 business days.
- International orders: we aim to have international orders delivered within 1 week. Please contact us to get an estimate.
South African returns:
- Because this is a food product, we cannot accept any returns if the seal has been tampered with. The seal on the pouches refers to the heat seal at the top of the pouch. On the tubs, it refers to the plastic sleeve surrounding the tub.
- Returns and full refund will be considered if:
- reported within 7 days of the goods being received
- the product seal has not been tampered with
- the product has not been soiled or damaged
- the product is still in the original packaging
We reserve the right to inspect any returned item prior to replacement or refund.
In the unlikely event that you receive faulty or damaged goods please contact us immediately and we will arrange to uplift the goods, free of charge.
Should you wish to return goods for any other reason, you may do so at your own risk and expense. Please notify us in writing of your return within 7 days by emailing us on firstname.lastname@example.org & returning to the following address:
Unit 5, The Village, Capricorn Drive
Capricorn Business Park
- Please note we will not collect from a Post Office or Postnet. Delivery via courier to our door only.
- In the case of returns we shall refund the amount via EFT to your nominated bank account. Please kindly submit this info when returning in order for us to complete the refund.
- In addition, any discounts on products purchased will also be taken into account when calculating the final refund amount.
- no returns for international orders.
GET IN TOUCH WITH US
For any enquiries not covered in our notes, you are welcome to send us an email.