SHIPPING & DELIVERY
SHIPPING IN SOUTH AFRICA
- We offer free delivery for purchases of R500 and over.
- Orders below R500 will incur a delivery charge of R100.
SHIPPING TO UK & EU COUNTRIES
- Orders delivered to non-SA addresses incur a charge of 25 GBP or Euro (linked to the exchange rate on the day) irrespective of order size.
- All orders: Orders received before 11am will be despatched on the same day. Orders received after 11am will be despatched on the following day. Orders received after 11am on a Friday will be despatched on the following Monday.
- South African orders: we aim for delivery within 3-5 business days.
- International orders: we aim to have international orders delivered within 2 to 3 weeks. Please contact us to get an estimate.
- South African returns: because this is a food product, we cannot accept any returns if the seal has been tampered with. The seal on the pouches refers to the heat seal at the top of the pouch. On the tubs, it refers to the plastic sleeve surrounding the tub.
- International returns: no returns for international orders.
- South African returns will incur a courier charge of R100.00. In addition, any discounts on products purchased will also be taken into account when calculating the final refund amount.
GET IN TOUCH WITH US
- For any enquiries not covered in our notes, you are welcome to send us an email.